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To ensure your parcels and packages arrive safely with their recipient, stable and secure packaging - both outside and inside - is essential. We'd like to show you a few tips and tricks for packaging your shipments correctly.
Always use stable shipping boxes made from corrugated cardboard. For sensitive, heavy or large contents, we recommend using outer packaging made from multi-corrugated cardboard. Choose the packaging size so that there is enough room for adequate padding. If in doubt, choose the next size of outer packaging up to ensure there is enough space for the filler material.
Shoe boxes, sales packaging, packaging with gift wrap or boxes with slits or handles are not suitable for shipping.
Please note the maximum dimensions and weight classes of the individual products.
Small, non-sensitive items can be sent in a conventional, dimensionally stable cardboard or paper padded envelope (max. up to C4 format) if this is only slightly different from a cube shape. Please do not use simple letter envelopes, but rather use padded envelopes or envelopes made from sturdy cardboard in order to protect your shipment.
Film packaging is only permitted if you are using the online retailer's original packaging as a return. Otherwise, we will charge a bulky goods fee for film packaging. Further information on special packaging formats and contents.
Bottles may only be sent in certified bottle boxes. Only then will liability be assumed in the event of damage during transport. Glass or other sensitive products should always be packaged with plenty of padding and protected against leaks. Please be aware that there should not be any gaps in the packaging since otherwise the contents may rattle back and forth. A warning about the contents (Fragile Glass) will help with the transportation process, although this is not a liability prerequisite during shipping.
The right inner packaging fixes and cushions the contents and thus protects it from damage during shipping. The heavier and more sensitive the contents, the greater the padding effect must be!
Cushion the goods to be shipped on all sides and fill all cavities to prevent the packaging from being pressed in. Suitable materials (filling material) for padding include, for example, several layers of bubble wrap, packaging chips or also crumpled paper (e.g., compressed kitchen paper/newspaper) in sufficient quantities.
Note the order: place heavy contents at the bottom, light at the top and delicate objects inside. Avoid direct contact of the shipping goods with the outer packaging (approx. 5cm distance, padded with filling material) and with each other, and also ensure there is no slipping of the material in the package. Cavities increase the risk of damage to your package.
Just as important as the packaging is the secure closing of the package. It is best to always use wide (at least 5 cm), tear-resistant adhesive tape, e.g. made of plastic or thread-reinforced paper. Always stick the tape sufficiently over the closure and the edge sides. For heavy parcels, seal the edges with reinforced tape (along the length and width as well as at the top and bottom). Do not attach any loose strapping (e.g., gift ribbon or parcel string) to your shipment. Please be sure to remove old labels, barcodes and shipping tags.
With DHL Packsets and Pluspäckchen, you are always on the safe side when it comes to the right packaging. In our shop and of course in our branches, you will find a wide range of products for the right packaging.
A standard package or parcel always has a cube shape, no protruding parts and a flat support surface. (Exceptions: roll-shaped objects, folder packaging)
Not all shoe boxes may be used for shipping. Please make sure it is sturdy, has no protruding parts and is not sales packaging.
Always use stable shipping boxes made from corrugated cardboard. For sensitive, heavy or large contents, we recommend using outer packaging made from multi-corrugated cardboard. Always choose the packaging size so that enough padding fits inside and, if in doubt, choose the next size of outer packaging up to have enough space for the filling material. With DHL Packsets, you always have the right boxes for your shipments.
Information on Packsets in the Deutsche Post shop.
If you wish to send your shipment in a roll format, a roll surcharge of EUR 1.99 is required. To do this, also select the Roll service in DHL Online Franking.
In this instance,
If your roll-shaped shipment exceeds the maximum dimensions and/or weight stated, it will be deemed to be bulky goods subject to a charge and the roll surcharge stated here will not apply.
Small, non-sensitive items can also be sent in a conventional, dimensionally stable cardboard or paper shipping envelope up to C4 format if the shipment is only slightly different from a cube shape. It is always important that the padded envelope is well padded and protects your goods.
All shipments that are not cube-shaped, contain protruding parts or contain other packaging are special formats. Additional prices apply for these. Your shipment is considered to be bulky goods subject to a charge if it:
Excluded from this are folder packaging and returns in their original packaging.
Your package must not be enclosed in straps or bows.
Bulky goods are shipments for which one or more of the following characteristics apply:
Excluded from this are folder packaging and mail order company returns in their (checked) original packaging.
Your package must not be secured with straps or bows.
Bicycles can only be sent as packaged bulky goods. Use the appropriate shipping boxes for bicycles for this purpose.
For your urn shipment, we recommend our special urn box. The cardboard box is designed exclusively for standard ash capsules and/or standard decorative urns (incl. ashes) in vase and cone shapes.
Tyres must be shipped well-packaged in boxes provided for this purpose or securely sealed as bulky goods.
Golf clubs must be shipped well-packaged in boxes provided for this purpose or securely sealed as bulky goods.
For the shipment of bottles only certified bottle boxes may be used. Otherwise, no liability be assumed in the event of damage during transport. Glass or other fragile goods should always be well packaged with plenty of padding and protected against leaks. Please be aware that there should not be any gaps in the packaging since otherwise the goods will rattle back and forth. A warning about the contents (Caution glass) will help with the transportation process, although this is not a basis for liability during shipping.
Fishing rods must be shipped well-packaged in boxes provided for this purpose or securely sealed as bulky goods.
Must be identified as hazardous goods, with secure inner and outer packaging.
For the shipment of bottles only certified bottle boxes may be used. Otherwise no liability be assumed in the event of damage during transport. Glass or other fragile goods should always be well packaged with plenty of padding and protected against leaks. Please be aware that there should not be any gaps in the packaging since otherwise the goods will rattle back and forth. A warning about the contents (Caution glass) will help with the transportation process, although this is not a basis for liability during shipping.
Must be securely packaged, with good internal padding on all sides and sturdy outer packaging.
In general, no live animals may be sent by letter, shipment, DHL Päckchen or DHL Paket.
However, shipping is permitted for the following exceptions:
Please take into account that we cannot give guaranteed lead times for food. Shipments are also exposed to different temperatures. We therefore do not accept any guarantee for shipping with perishable food.
When shipping, please always bear in mind that external temperatures also have an impact on the contents of your parcels and packages.
Hazardous goods are substances and objects which, due to their nature, properties, or condition, may pose a risk to people, animals, the environment or public safety or order during transport.
Examples: Perfume, nail varnish, weapons, gas cylinders, lithium batteries and much more.
Since February 2012, there have been new administrative regulations regarding weapons law. These mean that, when a weapon is delivered, an identity check of the recipient must be carried out.
As far as we are aware, the sender can fulfil this requirement as follows:
The shipment of weapons is only possible nationally - not internationally.
Ignorance and deliberate non-compliance with hazardous goods regulations as well as the use of unsuitable packaging with hazardous goods contents means a danger for:
Each customer may ship hazardous goods nationally under the conditions of Part 2 of the "Regulations for the Carriage of Dangerous Substances and Objects". This does not require the conclusion of a supplementary agreement for the shipment of hazardous goods.
The "Regulation on Dangerous Goods" can be found in our GTCs and legal "general conditions" under "GTC and GTC-related documents".
The shipment of perfume belongs to the category of hazardous goods. Please read about the regulations for hazardous goods.
Ignorance and deliberate non-compliance with hazardous goods regulations as well as the use of unsuitable packaging with hazardous goods contents means a danger for:
Each customer may ship hazardous goods nationally under the conditions of Part 2 of the "Regulations for the Carriage of Dangerous Substances and Objects". This does not require the conclusion of a supplementary agreement for the shipment of hazardous goods.
The "Regulation on Dangerous Goods" can be found in our GTCs and legal "general conditions" under "GTC and GTC-related documents".
Liquids in glass must be packed stably and very securely. Pay particular attention to good inner padding on all sides and stable outer packaging.
For the shipment of bottles only certified bottle boxes may be used. Otherwise, no liability be assumed in the event of damage during transport. Glass or other fragile goods should always be well packaged with plenty of padding and protected against leaks. Please be aware that there should not be any gaps in the packaging since otherwise the goods will rattle back and forth. A warning about the contents (Caution glass) will help with the transportation process, although this is not a basis for liability during shipping.
With the handy sustainable DHL Packsets, you’ll always find the right packaging for your packages and parcels. Also use our colourful special editions in sizes S and M - not only for shipping, but also as gift packaging.
Alongside DHL special editions and the DHL Pluspäckchen, with effect from 1.1.2022, DHL standard Packsets are now also produced in a sustainable way. This applies to all DHL Packsets, Pluspäckchen (Packset incl. postage for Christmas) and special editions: We determine the CO2 emissions from the entire production chain and offset these through the GoGreen scheme with investments in selected worldwide climate protection projects.
| Size and dimensions | Price in EUR¹ | Suitable items |
|---|---|---|
| Packset XS 22,5 x 14,5 x 3 cm |
EUR 1.59 | For up to two books |
| Packset S 25,0 x 17,5 x 10,0 cm |
EUR 1.89 | For smaller electronic items |
| Packset M 37,5 x 30,0 x 13,5 cm |
EUR 2.19 | For file folders, shoes or textiles |
| Packset L 45,0 x 35,0 x 20,0 cm |
EUR 2.69 | For ski boots or household appliances |
| Packset F 38,0 x 12,0 x 12,0 cm |
EUR 2.69 | Certified for common sparkling wine or wine bottles |
| Packset special editions Size S and M |
From EUR 1.99 | |
| Pluspäckchen Size S and M |
EUR 6.99 |
1 Final price incl. VAT, plus shipping costs if applicable.
Important accessories for shipping such as shipping labels, adhesive rollers, cardboard boxes, Packsets and many other cardboard boxes can be found in our shop. In the Deutsche Post shop, you will also find more information about DHL Packsets.
The role of the inner packaging is to hold the contents of your package inside the parcel and protect it against knocks and shocks.
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The role of the outer packaging is to protect the contents of your shipment. It also conveys important information, such as the address of the sender and recipient, shipment number, etc.
It should not give any indication as to the content and must be designed so that neither it nor the contents can be damaged or damage other shipments.
Please do not use commercial packaging or cardboard boxes that have already been used and damaged.
The cardboard box must be of the right size (contents + 5 cm padding). The way you seal the packaging is equally important. Plastic or fibre-reinforced parcel tape with a minimum width of 5 cm is ideal for this.
Tip: Use our DHL Packsets. They come with the right adhesive strips supplied.
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In case the address on the parcel is illegible or the address label falls off, put a copy of the address inside the shipment. This way, you can be sure that the shipment won’t get lost.
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Please make sure to remove all original addresses and barcodes from your parcel or make them unrecognisable. Otherwise, it cannot be ruled out that the item will be delivered again to the original recipient.
Tip: Completely tape over or remove all old labels, shipping notes and frankings:
Alternatively, the barcodes can be crossed out vertically at least once in full height with a thick, black felt-tip pen:
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*We determine the CO2 emissions from the entire production chain and offset these through the GoGreen scheme with investments in selected worldwide climate protection projects.
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