Security advice

Attempted online shopping frauds involving the unauthorised use of the DHL name and brand are frequent occurrences. They usually involve emails and graphics that give the impression that they originate from DHL.

They mostly concern online purchases of goods where payment is required before the goods are delivered.

Phishing refers to the method used by fraudsters to attempt to obtain sensitive data such as passwords or payment information. They attempt to entice victims to fraudulent websites which appear deceptively genuine and where they can then capture their data. 

Criminals now use phishing across all channels. Always be vigilant and follow DHL's guidelines for combating fraud.

No one is even safe from fraud involving counterfeit Deutsche Post and DHL products. You should therefore ensure that you only purchase our products via our official sales channels. 

DHL Guidelines on Combating Fraud

The information below can help you decide if you have received a fraudulent email.

  • Official DHL notifications are always sent from @dhl.com, @dpdhl.com, @dhl.de, @dhl.fr or another country domain following @dhl.
  • We never use @gmail, @yahoo or any other free email service to send our emails.
  • We only provide links to our own website which, for example, starts with https://dhl.com/, https://dpdhl.com/ or another country/campaign website.

For desktop computers: 

  • Use drag & drop to move the suspicious email to a new email and send it as an attachment to phishing-dpdhl@deutschepost.de. We need the full email header to enable us to stop the fraud. This header is not contained in a forwarded email.

For mobile devices: 

  • Forward the email to us. If possible, send the suspicious email from a desktop device as an attachment with the complete email header (see above).
  • Report the email as spam in your email app, so that your email provider can take corresponding steps.
  • Fraudulent text messages often contain a shortened URL - for example they start with https://bit.ly/ in order to conceal the target of the link.
  • The sender's number is not visible. Instead, you see a generic term such as "delivery".
  • The telephone number starts with an unexpected country code (e.g. +235).

Send a screenshot of the suspicious text message to phishing-dpdhl@deutschepost.de and include the suspicious telephone number in your email.

  • The account does not have any certification mark (e.g. there is no badge).
  • The account tries to maintain communication via an encrypted channel such as WhatsApp or Telegram.
  • The account has only been in existence for a few weeks.
  • The account offers a free "Visa credit card", "free flights" or the "doubling of your investment".
  • The account does not display a proper profile image (DP/DHL logo) and background image.
  1. Please report the social media account/the website address (URL) or the telephone number to phishing-dpdhl@deutschepost.de.
  2. If this option is available, report the account/the post directly to the social media channel as being fraudulent.

If you unexpectedly receive reports about changes to your account, such as changes of address or password re-sets which you have not initiated, it is possible that hackers are attempting to take over your account.

  1. Log in to your account and change the password.
  2. If you can't access your account, report this incident via customer support. 

Please help us

Many thanks for participating in our efforts to fight online fraud. DHL is making great endeavours to protect customers against fraud. Please inform us as soon as possible if you suspect that you have received fraudulent emails or text messages, or if a website or social media account purports to be DHL. This will enable us to take urgent action to stop the fraud.

Please report anything suspicious to our dedicated anti-abuse mailbox at phishing-dpdhl@deutschepost.de and follow the instructions above.

We thoroughly investigate all reports of suspected fraud, but do not generally respond to individual enquiries. If you have any questions concerning the status of a consignment or invoice, please send them to our Customer Support department directly.

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