Parcels shipped via a Packstation must be franked prior to shipment and have a minimum size of 15 x 11 x 1 cm and a maximum size of 75 x 60 x 40 cm. To this end, you may use a DHL Paketmarke stamp, a DHL Päckchenmarke stamp or a returns sticker provided by the sender. You can purchase shipping stamps/labels via DHL Online Frankierung, using the Post & DHL app, or at a Deutsche Post shop.
For shipping stamps/labels purchased online with a QR code or returns with a QR code, you can print the label directly at the Packstation. Stick the label to the shipment and then place the shipment in a free compartment.
At Packstations without printers (exception: app-controlled Packstations), scan the QR code of your mobile Paketmarke stamp and place the shipment in the compartment without a shipping label. At app-controlled Packstations, use the app to enter the PAK-ID or RET-ID. The delivery agent will print the label for you when he/she removes the parcel.
Please note that a Packstation can only be used for sending shipments transported by DHL Paket.
You cannot send the following shipments from a Packstation:
- Books and merchandise
- Large letters or maxi letters
- Express shipments, and
- Shipments using the transport insurance service.