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To protect your personal data, you will be automatically logged out after 15 minutes of inactivity. Please log in again if you wish to return to your DHL customer account.
To protect your personal data, the current content is being hidden because you have been inactive for a while. Please click "Next" to return to it.
Provide information for a preferred neighbour in your immediate area who is willing to receive shipments for you when you're not home. You can modify your selection at any time in your customer account.
Tip: Specify up to four other members in your household so that they can use the neighbour recipient service.
If no one answers the door at your home, then the parcel will be dropped off with your preferred neighbour.
Set a preferred neighbour for individual shipments: If you wish for only one parcel to be dropped off with a preferred neighbour, then choose the service directly in your parcel notification, track & trace or the Post & DHL app.
Have your parcel delivered to a neighbour of your choice in your immediate vicinity when you are not at home - this is possible either for individual shipments or permanently for all your parcels. Are there other members in your household who would like to use the neighbour recipient service? No problem, because you can give us the names of up to four other people* whose shipments we will also deliver to your preferred neighbour. With DHL, you can.
* Please note that this only applies to persons living in your household. It is important that you obtain the consent of these people before you add them by name to your account.
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