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Sending your parcels and returns when it suits you best

Choose a Packstation near you from over 13,500 locations. Sending parcels from a Packstation is really easy, even without a DHL customer account.

Your benefits

  • Open 24 hours a day1
  • No need to register 
  • More than 13,500 Packstations across Germany
  • Send shipments without long waits and drop them off contact-free2

How to send your parcels from a Packstation

  • 1. Generate a parcel or returns stamp

    You can buy a postage stamp from DHL Online Franking or the Post & DHL App without having to use cash. For a return, you may need to request a returns note from your online retailer.

  • 2. Attach the parcel or returns stamp

    If you already have a postage stamp, stick it onto your parcel. Alternatively, you can print the postage stamp out and stick it on.

    You can also print out the postage stamp directly at the Packstation, however. With DHL Online Franking, you will always also be sent a QR code via e-mail. You can scan this in at the Packstation. Simply click 'Send' on the screen and hold your mobile phone screen showing the QR code in front of the Packstation's scanner. For returns, you will receive a QR code from the mail order company in many cases.

    At Packstations without a printer3, scan the QR code in and insert the parcel without the postage stamp. The delivery agent will print out the postage stamp for you when they collect your parcel.

    We are unfortunately currently unable to offer this service with app-controlled Packstations.

  • 3. Inserting the parcel

    On the Packstation, select "Send", scan in the shipment number and place the parcel in a suitable compartment.

    With app-controlled Packstations without a screen, simply use the Post & DHL App.

    Also: By entering your shipment number, you can conveniently check the shipping status of your parcel in the Post & DHL App or at www.dhl.de.

  • 4. Take receipt

    Have the proof of posting4 for your parcel sent to you really easily by e-mail: Enter your Postnumber or your e-mail address on the Packstation once you have inserted your shipment.

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(only available in German)

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FAQ

FAQ
Frequently asked questions

Packstations are becoming even easier and more convenient: From now on, we are changing the way we receive parcels addressed directly to the Packstation so that you only need to scan the new pick-up code from your device to pick up the shipment. So you no longer need your DHL customer card to pick up parcels. Use the new pickup method today by updating your Post & DHL App and carrying out the one-off device activation procedure.

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  1. Download the DHL parcel app to your smartphone
  2. Log in with your customer data (e-mail or post number and password)
  3. Activate the "Receive" area. The pick-up code will be prospectiverly be displayed in this section.
  4. Activate the push messages under > More > Messages

From now on, you will always receive a message as soon as a shipment is in the Packstation and you can easily and securely pick it up using your customer card and pickup code.

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The post number is your personal DHL customer number, which is assigned to you after registering for a DHL customer account. The post number is generated automatically and is directly linked to your customer account, i.e. the number is not transferable. After registering, you can view the post number in your customer account or on your DHL customer card.

You need the post number to receive parcels at a Packstation or a postal outlet. So if you order a parcel to a Packstation or postal outlet, you need to enter your post number in the additional address field of the delivery address when you place your order.

In addition, your post number facilitates the assignment of all other shipments to your customer account, regardless of whether your shipments are sent to a postal outlet or your home address. This way, you will receive a parcel notification and the shipment will automatically appear in your shipment overview and the Post & DHL App.

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You can update your customer data at any time in your customer account at www.dhl.de. To do this, click on your name in the top right-hand corner and then select "My Data and Services".

You will need your e-mail address and password to change your data.

Important: To change your mobile phone number or e-mail address, you need access to the e-mail address you have previously entered so that you can confirm the change.

Your name has changed?

If your name has changed, we need an official proof of the name change (e.g. a scan of an authenticated document) to update your data. Please use the upload function of our contact form for this purpose.

Important: If the full name and the post number do not doubtlessly belong to the same customer account, the delivery person unfortunately cannot place the shipment in the Packstation. This means that delivery to family members using a common post number is not possible.

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You can receive the following shipments in a Packstation:

  1. DHL Päckchen and Paket
  2. Book and merchandise mailings as well as bulk and maxi letters without additional services
  3. Express shipments without cash on delivery
  4. Registered mail and certified letter, except: registered mail "Eigenhändig", registered mail with return receipt and registered mail "Eigenhändig" with return receipt
  5. Shipments from abroad, except: foreign cash on delivery, shipments for self-customs clearance and shipments containing goods sent from non-EU countries.

Please note that delivery to a Packstation in general is only possible if the shipment is transported by Deutsche Post and DHL. Excluded for the delivery to a Packstation are all types of cash on delivery shipments.

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When ordering parcels, always indicate your personal post number and the number of the desired Packstation in addition to your name. Moreover, enter the zip code and the location of the respective Packstation:

Max Mustermann -> Your name
7654321 -> Your post number from your customer account
Packstation 123 -> Packstation with number
12345 Musterdorf -> Zip code and location of the Packstation

Many online retailers provide designated input fields for the post number and Packstation number for deliveries to a Packstation. If this is not the case, simply enter your address as a separate delivery address.

You are not restricted to a specific Packstation, meaning you can freely choose any Packstation for each parcel.

Important: If the full name and the post number do not doubtlessly belong to the same customer account, the delivery person unfortunately cannot place the shipment in the Packstation. This means that delivery to family members using a common post number is not possible.

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Do you have any questions about receiving shipments with DHL? Help and contact

1 Opening times may vary at certain locations.
2 At app-controlled Packstations, only pre-franked parcels can be sent.
3 Not available at certain Packstations (app-controlled Packstations).
4 Only for shipments with shipment tracking, no small parcels.