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Become a Packstation customer today

Register for Packstation and use the many advantages it offers when receiving and sending parcels and small parcels. Registering also gives you the option to participate in our bonus points programme.

Using the Packstation

  • To receive parcels at the Packstation, you must complete a one-off registration.
  • We will check your address using the online POSTIDENT ID verification/ the postal AdressTAN method for your and our security.
  • The entire registration process with the POSTIDENT identity check takes only a few minutes, then you can use the Packstation. With AdressTAN it will take up to 4 working days.

How to activate the Packstation service

  • 1. Registration (5 min.)

    To use the Packstation service, you will need a DHL customer account. If you have not yet registered, you can easily create a free DHL customer account here in just a few steps and activate the Packstation service.

  • 2. Activation (2 min.)

    If you are already registered and have a DHL customer account, you can conveniently activate the the Packstation service here. All you have to do is log in with your access data and follow the further steps.

  • 3. Verification and Activation (approx. 5 min. - 4 days)

    After successful registration, we verify your data following the registration process.

    There are several verification methods you can use: 

    1. POSTIDENT ID verification (approx. 5 - 10 min.)
      This verification can only be carried out in the Post & DHL app.

      To do this, install the app and after login you will be forwarded to POSTIDENT. There, you can choose which method you want to use for the identification process. The online ID function (eID only with German national identity card) and verification via photos from the ID card with AutoID (German national identity card and passport only) or FotoIdent (all IDs including German driving licence).

      Once the process has been completed, your mobile device will be automatically activated for use of the Packstation.
      Once verification is complete, you can use the Packstation service.
       
    2. AdressTAN (approx. 2 - 4 days)

      If we have been able to verify your data automatically, and if you choose this method, you will receive your personal AddressTan in the post in a few working days. The TAN completes the address verification stage.

      If we have not been able to confirm your identity automatically, you will receive your personal AddressTAN via registered letter. Your delivery agent will then check your ID.

      Please proceed as follows:

    • If you have received a six-digit numerical code from us as an AddressTAN, please enter this AddressTan here.
    • Received a QR code? To activate your device in order to use the Packstation service, install the Post & DHL app and call up the "Packstation" menu item from the app's main menu. Using the "Activate now" button, you can conveniently scan in the activation code (QR code) sent to you by post and start using the Packstation service straight away.

    Not received an activation code to use the Packstation service? You can request a new code in the Post & DHL app in the "Packstation" section.

1. Install the app

Already got the app? Then you just need to update it.

Download the Post & DHL App (for Android and iOS)

Also: The app also works on tablets!

Use your Postnumber or e-mail address and password from your customer account to log in.

If nothing happens, enable the Packstation via SMS section.

2. Activating a smartphone

In the Post & DHL App, tap the Activate button in the Packstation section.

If your smartphone is not activated straight away, tap DHL customer card and scan the barcode of your DHL customer card. Your device is activated!

Tap Request activation code if your customer card does not have a barcode or if you no longer have your customer card. This will trigger the sending of the activation code via the post, and it will reach you within 2 - 4 days.

Scan the activation code in using the Post & DHL App, and your smartphone is activated.

Download the Post & DHL app now

(only available in German)

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FAQ

FAQ
Frequently asked questions

Packstations are becoming even easier and more convenient: From now on, we are changing the way we receive parcels addressed directly to the Packstation so that you only need to scan the new pick-up code from your device to pick up the shipment. So you no longer need your DHL customer card to pick up parcels. Use the new pickup method today by updating your Post & DHL App and carrying out the one-off device activation procedure.

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  1. Download the DHL parcel app to your smartphone
  2. Log in with your customer data (e-mail or post number and password)
  3. Activate the "Receive" area. The pick-up code will be prospectiverly be displayed in this section.
  4. Activate the push messages under > More > Messages

From now on, you will always receive a message as soon as a shipment is in the Packstation and you can easily and securely pick it up using your customer card and pickup code.

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The post number is your personal DHL customer number, which is assigned to you after registering for a DHL customer account. The post number is generated automatically and is directly linked to your customer account, i.e. the number is not transferable. After registering, you can view the post number in your customer account or on your DHL customer card.

You need the post number to receive parcels at a Packstation or a postal outlet. So if you order a parcel to a Packstation or postal outlet, you need to enter your post number in the additional address field of the delivery address when you place your order.

In addition, your post number facilitates the assignment of all other shipments to your customer account, regardless of whether your shipments are sent to a postal outlet or your home address. This way, you will receive a parcel notification and the shipment will automatically appear in your shipment overview and the Post & DHL App.

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You can update your customer data at any time in your customer account at www.dhl.de. To do this, click on your name in the top right-hand corner and then select "My Data and Services".

You will need your e-mail address and password to change your data.

Important: To change your mobile phone number or e-mail address, you need access to the e-mail address you have previously entered so that you can confirm the change.

Your name has changed?

If your name has changed, we need an official proof of the name change (e.g. a scan of an authenticated document) to update your data. Please use the upload function of our contact form for this purpose.

Important: If the full name and the post number do not doubtlessly belong to the same customer account, the delivery person unfortunately cannot place the shipment in the Packstation. This means that delivery to family members using a common post number is not possible.

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You can receive the following shipments in a Packstation:

  1. DHL Päckchen and Paket
  2. Book and merchandise mailings as well as bulk and maxi letters without additional services
  3. Express shipments without cash on delivery
  4. Registered mail and certified letter, except: registered mail "Eigenhändig", registered mail with return receipt and registered mail "Eigenhändig" with return receipt
  5. Shipments from abroad, except: foreign cash on delivery, shipments for self-customs clearance and shipments containing goods sent from non-EU countries.

Please note that delivery to a Packstation in general is only possible if the shipment is transported by Deutsche Post and DHL. Excluded for the delivery to a Packstation are all types of cash on delivery shipments.

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When ordering parcels, always indicate your personal post number and the number of the desired Packstation in addition to your name. Moreover, enter the zip code and the location of the respective Packstation:

Max Mustermann -> Your name
7654321 -> Your post number from your customer account
Packstation 123 -> Packstation with number
12345 Musterdorf -> Zip code and location of the Packstation

Many online retailers provide designated input fields for the post number and Packstation number for deliveries to a Packstation. If this is not the case, simply enter your address as a separate delivery address.

You are not restricted to a specific Packstation, meaning you can freely choose any Packstation for each parcel.

Important: If the full name and the post number do not doubtlessly belong to the same customer account, the delivery person unfortunately cannot place the shipment in the Packstation. This means that delivery to family members using a common post number is not possible.

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Pick-up is easy:

  • Download the Post & DHL App (for iOS and Android).
  • Take your notification code (on the notification card or in the digital notification) to the specified Packstation.
  • Open the app, click "Pick up" in the "Packstation" section and follow the instructions in the app.
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Do you have any questions about receiving shipments with DHL? Help and contact