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Here's how it works

  • 1. Store delivery information

    Select the free delivery information service in your DHL customer account.

    Please note: You can enter a drop-off location or neighbours elsewhere in the Parcel reception area of your DHL customer account. The delivery information is used exclusively to notify the delivery agent of special circumstances at the receiving address or specific requests.

  • 2. Delivery information approval

    You will be informed when your delivery information has been checked and approved.

  • 3. Receive parcels easily and securely

    With the help of your delivery information, you can ensure simple and secure delivery of your parcel.

The benefits for you

  • The delivery agent is informed about special circumstances (e.g. a side door)
  • Simple and secure delivery of your parcel
  • Your wishes and instructions will be taken into account when the parcel is delivered
Specify delivery information

Easily inform the delivery agent

Is it difficult to find your way around your property or should something be taken into account during delivery? With delivery information, the delivery agent can take into account the information you have previously provided for the delivery of your parcel. Easily assist with the delivery of your shipment and store delivery instructions in your DHL customer account.

 

Frequently asked questions

  • Is it difficult to find your way around your property or should something be taken into account during delivery? With delivery information, the delivery agent can take into account the information you have previously provided for the delivery of your parcel. Easily assist with the delivery of your shipment and store delivery instructions in your DHL customer account.
  •  If your selected delivery information does not meet these criteria, we will unfortunately have to deactivate it again. You can then simply enter new delivery information that meets the criteria in your DHL customer account under My Data and Services.
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No, your delivery information is not directly visible to the delivery agent. The delivery information is checked first. You will then be informed by e-mail when the delivery information has been activated and is displayed to your delivery agent.

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To change, add to or delete your delivery information, go to the delivery information in your DHL customer account and adjust the existing settings to your requirements.

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Do you still have questions about receiving parcels with DHL? Help and contact

Would you like to use delivery information as a company?

Do you have a company and would like to inform your delivery agent about special conditions on your company premises? No problem, create a DHL customer account for your company. In addition to the option of using delivery information, you benefit from other selected services for managing the company's receipt of parcels.

Register your company now

Additional journeys can be avoided with DHL's "delivery on demand" service. In this way you are contributing to climate-friendly reception. You can find more information on the topic of sustainability here:

For further information